General Terms And Conditions For Business Voice, Internet And Television Services

These terms and conditions are divided into a general section that applies to every service (GENERAL TERMS AND CONDITIONS), and then into service-specific terms and conditions (SPECIFIC TERMS AND CONDITIONS). The services that we provide are voice telephony, television, and Internet services. Please read the general section and each section that applies to your service because the GENERAL TERMS AND CONDITIONS and the SPECIFIC TERMS AND CONDITIONS that apply to each service and device(s) that you acquire from us, will apply together. Your order and both of these sets of terms and conditions will constitute our contract. If there is any doubt about which of these provisions applies, the GENERAL TERMS AND CONDITIONS will always take precedence.

You will be held liable for any charges associated with the use of your services by your users.

1. Commercial Use
   
   • The services sold to you under this contract are for commercial purposes only. By “commercial purposes” we mean services offered in a commercial environment where our customer provides business TV as an amenity to generate their own revenue.
   • This service is only for your use and the use of the people that you authorise to use the service.
2. Device ownership and return:
   
   • In order to provide you with television services, we may make a device available to you for the duration of the contract.
   • This device(s) will remain our property and on termination of this contract for any reason, the device(s) must be returned to us in working condition.
3. Terms and conditions of use of the device:
   
   • All of the terms and conditions set out in clause 3 of the GENERAL TERMS AND CONDITIONS apply to the device referred to in this section.
   • We may require you to pay a security deposit in order to take delivery of the device and prior to installation.
   • The device may only be used to receive the signal distributed to the address indicated by you in your order, which may be an address for a commercial business unless otherwise noted.
4. Terms and conditions of use of the services:
   
   • It is forbidden to use the services in any way that may endanger children, or to use the services or allow the services to be used to expose them to disturbing and harmful materials including adult experiences. We recommend that you advise your users that they should not allow children to use cable tv services unsupervised
   • We may apply additional terms to packages that you choose from time to time, which terms may result in a change from the programmes or channels included in a package, or the prices for additional programmes or channels that may be added to the package from time to time.
   • Business TV has an acceptable use policy which you must comply with when you use the services, and you can find this here
   • In general, your use of the services must accord with the moral standards in The Bahamas that would generally be considered to not run counter to the public interest.
5. Cable installation requirements:
   
   • We provide various channels to you over this service. The channels we provide to you may depend on the package you have selected and the price you are willing to pay
   • However, not all content on a channel is guaranteed. Blackouts are controlled by various leagues, associations, and networks that maintain the rights to broadcast certain content (“Vendors”) and we must adhere to these restrictions to protect the agreements that enable us to deliver our existing channel line-up
   • We will be required by Vendors to blackout certain events – in other words we may not be authorised to broadcast these events
   • We are not responsible for any refunds due as a result of a blackout. We may attempt to insert programming however, this may not always be possible
6. Blackouts:
   
   • We provide various channels to you over this service. The channels we provide to you may depend on the package you have selected and the price you are willing to pay.
   • However, not all content on a channel is guaranteed. Blackouts are controlled by various leagues, associations, and networks that maintain the rights to broadcast certain content (“Vendors”) and we must adhere to these restrictions to protect the agreements that enable us to deliver our existing channel line-up.
   • We will be required by Vendors to blackout certain events – in other words we may not be authorised to broadcast these events.
   • We are not responsible for any refunds due as a result of a blackout. We may attempt to insert programming however, this may not always be possible.
7. Charges:
   
   • You are required to make payment of the security deposit and any charges associated with the installation and the first month’s charges in advance, and prior to installation
   • We will invoice you at the time you place your order with us. Thereafter you will be responsible for payment of the monthly charges
   • We offer what we call “premium” services which are services that attract a higher charge. We will charge you for the use of premium services for the specific time period that you or your users use the premium services.